Terms of Service

Acceptance of Terms

By accessing and using the Oxygen Solutions website and services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you may not use our services. We reserve the right to update these terms at any time without prior notice. Your continued use of our services constitutes acceptance of the updated terms.

Description of Services

Oxygen Solutions provides managed IT services, infrastructure management, cybersecurity solutions, and consulting services to businesses. Our services include but are not limited to network management, cloud infrastructure, security monitoring, helpdesk support, and strategic IT planning.

Service scope and availability are defined in individual service agreements between Oxygen Solutions and each client. Nothing in these general terms supersedes terms in specific service contracts.

User Accounts and Responsibilities

If you create an account to use our services, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information and to update it as needed. You are responsible for notifying us immediately of any unauthorized use of your account.

Payment Terms

Payment terms are specified in individual service agreements. Unless otherwise agreed in writing, payment is due within 30 days of invoice. Fees are non-refundable except where specifically stated in your service agreement or as required by law.

We reserve the right to suspend services for non-payment of invoices that are 60 days overdue. We may also charge interest on overdue amounts at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower.

Acceptable Use Policy

You agree not to use our services to:

• Transmit viruses, malware, or any code of destructive nature
• Attempt unauthorized access to our systems or networks
• Engage in harassment, abuse, or threatening behavior
• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Engage in phishing, spam, or fraudulent activities
• Reverse engineer or attempt to discover our proprietary technology

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OXYGEN SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the total fees paid by you in the 12 months preceding the claim, or $500, whichever is greater.

Service Level Agreement

Where applicable, service level agreements (SLAs) define response times, uptime commitments, and remedies for service failures. Specific SLA terms are provided in individual service contracts. Helpdesk support is available Monday–Friday, 8am–5pm PST. Emergency support is available 24/7. Uptime is measured as availability of contracted services during the agreed service window unless otherwise specified.

Intellectual Property

All content, software, and materials on our website and within our services are the exclusive property of Oxygen Solutions or our licensors and are protected by copyright and other intellectual property laws. You are granted a limited license to use our services for your internal business purposes only. You may not reproduce, distribute, or transmit any content without our prior written permission.

Indemnification

You agree to indemnify and hold harmless Oxygen Solutions, its officers, employees, and agents from any claims, damages, losses, or costs (including legal fees) arising from your use of our services, your violation of these terms, or your infringement of any third-party rights.

Confidentiality

Both parties agree to maintain the confidentiality of non-public information disclosed during the course of our business relationship. This obligation does not apply to information that is publicly available, independently developed, or received from third parties without confidentiality obligations.

Termination

Either party may terminate services with written notice as specified in individual service agreements. Upon termination, you must cease use of our services, return or destroy all confidential materials, and pay all outstanding invoices. Sections regarding limitation of liability, indemnification, and confidentiality survive termination.

Warranty Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Data Protection and PIPEDA Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. Our Privacy Policy governs the collection and use of personal information. We implement reasonable security measures to protect data; however, we are not responsible for unauthorized access or disclosure resulting from circumstances beyond our reasonable control.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts located in British Columbia for any disputes arising under these terms.

Dispute Resolution

Before initiating legal proceedings, the parties agree to attempt to resolve disputes through negotiation. If negotiation fails, disputes may be subject to mediation or binding arbitration as specified in individual service agreements.

Severability

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and Oxygen Solutions regarding our services and supersede all prior agreements and understandings.

Contact Us

If you have questions about these Terms of Service, please contact us at: