MSP
See What's Included in
Our Comprehensive "Managed Service Provider" Package
Cybersecurity Solutions
We safeguard your business from cyber threats with a range of security measures including firewalls, antivirus, and monitoring.
Cybersecurity safeguards your data, systems, and reputation, preventing potential financial losses and legal liabilities. Without robust cybersecurity, your business is vulnerable to costly breaches and disruptions.
Help Desk and End-User Support
Our support team resolves technical issues promptly, ensuring uninterrupted productivity for your team.
Efficient Help Desk Support services ensure that your team can quickly resolve technical issues. This minimizes disruptions and maximizes productivity. Our support keeps your team focused on their tasks without being bogged down by technical issues.
IT Consulting and Strategy
We provide expert guidance to align your IT strategy with business goals, driving innovation and growth.
IT Consulting helps align your technology investments with your business goals. It ensures that your IT infrastructure supports your overall business strategy, driving innovation and competitiveness. Strategic IT investments directly contribute to business growth and success.
Cloud Migration and Management
We assist in moving your applications and data to the cloud, optimizing security and cost-effectiveness.
Migrating to the cloud allows for scalability, flexibility, and cost savings. It also provides enhanced security features and ensures that your data is accessible from anywhere, enabling remote work and business continuity. Embracing the cloud future-proofs your business and enables agile operations.
Hardware and Software Procurement
We simplify IT procurement, helping you choose and deploy the best hardware and software solutions.
Procurement services ensure that you invest in the right hardware and software. This maximizes efficiency, productivity, and ensures that your technology investments align with your business needs. Proper procurement ensures you have the right tools for the job, enhancing operational efficiency.
Remote Monitoring and Management (RMM)
We proactively monitor and manage your IT infrastructure, resolving issues before they impact your business.
RMM allows for proactive monitoring and management of IT infrastructure. This allows us to remote and fix the issues before they impact your business operations. Proactive monitoring ensures your IT systems are always running smoothly, minimizing disruptions to your business.
That’s just a tiny part of what we provide. Contact us to find out about all the services!
Process
How does
Oxygen Solutions Works
Active Listening and Issue Identification
Upon receiving a client's report, we listen attentively and empathetically to thoroughly understand the issue. We ask specific questions about symptoms, timeline, and recent system changes. Using remote tools and guided troubleshooting, we swiftly pinpoint the root cause for a precise resolution
Transparent Communication and Solution Proposal
Once we've identified the issue, we'll promptly communicate the diagnosis, potential solutions, and an estimated resolution time to you. If relevant, we'll present alternative solutions, outlining their advantages and disadvantages, giving you options to consider. Before making any substantial changes or implementing solutions, we'll seek your approval to guarantee they align with your needs and expectations.
Implementation, Testing, and Follow-Up
Next, we implement the selected solution while meticulously documenting the process and any alterations made. We then conduct a comprehensive system test to verify the resolution and check for any potential new issues. Afterward, we reach out to you to confirm your satisfaction with the outcome and provide additional support if needed. Lastly, we thoroughly document the entire process for future reference and to enrich our knowledge base.